Customer Service

The Member Relations Department team is made up of 700 employees and handles more than 9,000 member contacts per day via various media (calls, emails, social media). Voted the best customer service department for the 9th consecutive year by ESCDA, CSOY, Contact Center and ELSA, the Member Relations Department provides a 24/7 response in all countries where the group is established. You could say we're quite proud of it.

The Member Relations Department loves to help, working closely with all its partners and going the extra mile to provide a quick and effective response to members, whatever their request. With one ear constantly to the ground, it is responsible for crafting the trust our members have in us.

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